Refund policy

At Hakki Pikki Adivasi Oil, your satisfaction is our priority. We are committed to providing you with high-quality, natural hair care products. We want you to feel confident and delighted with every purchase. Should you need to return an item, please review our policy below.

Our 30-Day Satisfaction Guarantee

We offer a 30-day return window, giving you ample time to ensure your Hakki Pikki Adivasi Oil product is right for you. This period begins the moment your order is delivered to your address.

Eligibility for Returns:

To be eligible for a return, your item must meet the following criteria:

  • It must be in its original, unopened, and unused condition.

  • All original tags and packaging must be intact.

  • You must provide a valid receipt or proof of purchase.

How to Initiate a Return:

To begin the return process, please contact usĀ before sending any items back. You can reach us via:

Please do not send items back without prior authorization. If your return is approved, we will provide you with clear instructions, including a return shipping label if applicable, on how and where to send your package.

Damaged or Incorrect Items:

We meticulously inspect every order before it leaves our facility. However, if you receive a defective, damaged, or incorrect item, please contact us immediately upon arrival (within 48 hours of delivery). We are committed to resolving such issues promptly and ensuring you receive the correct, undamaged product.

Non-Returnable Items:

Due to the nature of our products and for hygiene reasons, certain items are not eligible for return. This includes:

  • Personal care products that have been opened or used (e.g., hair oils, beauty items).

  • Any product that is not in its original, sealed packaging.

  • Sale items or gift cards.

If you have any questions or concerns about the return eligibility of a specific product, please do not hesitate to contact us.

Exchanges:

The quickest way to get the item you desire is to initiate a return for your current product. Once your return is accepted, you can then place a new, separate order for the item you wish to receive.

European Union Customers: Your 14-Day Right of Withdrawal

If your order is being shipped within the European Union, you are entitled to cancel or return your order within 14 days, without needing to provide a reason. The item must be in the same condition as received ā€“ unused, with tags, and in its original packaging. Proof of purchase will also be required.

Understanding Your Refund:

Once we receive and inspect your returned item, we will notify you via email regarding the approval status of your refund. If approved, your refund will be automatically processed back to your original payment method within 10 business days. Please be aware that the time it takes for your bank or credit card company to process and post the refund can vary (typically 5-10 business days).

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@hakkipikkiadivasioil.inĀ for assistance.

Need to Get in Touch?

We're here to help! For any questions regarding returns, refunds, or our products, please do not hesitate to contact us:

Our Registered Address:

Building No./Flat No.: 11/11
Road/Street: Ummathur
Nearby Landmark: Ummathur
Locality/Sub Locality: 2nd Pakshirajapura
City/Town/Village: Hunsur
District: Mysuru
State: Karnataka
PIN Code: 571105